Protecting Your Privacy

Sarito Medical

Terms of Service

You can find our policies and terms of service below for your information. If you need more details or have any enquiries, please contact our Privacy Officer regarding access to or correction of your information by any of the following methods:

Email: office@saritomedical.com

Post: PO Box 191 Deeragun 4818

Use of the website www.Saritomedical.com, our mobile applications and other mediums through which we facilitate the provision of the Services (together, our Platform) is subject to these terms of service (Terms) and all applicable laws. By accessing or using the Platform, or otherwise using our Services, you accept and agree to be bound by these Terms, together with our privacy policy (Privacy Policy), in each case as varied from time to time.

Privacy Policy

Sarito Medical ABN 43 004 983 429 (Sarito Medical), and its subsidiaries are located in Australia and subject to the Privacy Act 1988 (Privacy Act or the Act).

This Privacy Policy applies to the Sarito Medical. A copy of this policy is available on the website located at https://www.Saritomedical.com/ (the website).

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy. We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs). Where you access our services in Australia or via our websites, the privacy laws in Australia apply.

In this Privacy Policy, we and us refers to Sarito Medical and its subsidiaries (collectively referred to as Sarito Medical) and you refers to any individual about whom we collect, use and store personal information in compliance with the law.

Personal information = Personal Data

Personal information is defined by the Privacy Act as information or an opinion about an identified individual or an individual who is readily identifiable.

What information does Sarito Medical collect about you?

The types of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

your full name, email, postal address, and other contact details
your age and/or date of birth
next of kin, or carer
where you are a patient of one of our clinics, medical history including notes, records, and past treatments
details of products and services we have provided to you and/or that you have enquired about, and our response to you
visitor IP addresses
any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Sarito Medical.

We may also collect personal information from others who disclose your information in connection with the services that you request from us.

How and why does Sarito Medical collect and use your personal information?

Sarito Medical collects personal information reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services including telehealth consultations and health services.

We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or others and managing client relationships.

The purposes for which Sarito Medical usually collects and uses personal information depends on the nature of your interaction with us, but may include:

enabling you to access and use our websites, associated applications and associated social media platforms
to contact and communicate with you
for internal record keeping and administrative purposes
for analytics, market research and business development, including to operate and improve our websites, associated applications and associated social media platforms
to run competitions, promotional activities and/or offer additional benefits to you
for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you
to comply with our legal obligations and resolve any disputes that we may have
to provide you with medical consultation services
responding to requests for information and other general inquiries
responding to complaints

Sarito Medical generally collects personal information directly from you. We may also collect personal information about you from other sources.

In addition to the above purposes, we may also process your personal information based on our legitimate interests in marketing, evaluating and developing our products and services as well as compiling statistics and analyses, and for compliance with legal requirements or for determining or defending legal claims.

How we treat personal information that is also sensitive information

In limited circumstances, Sarito Medical may collect information which is considered sensitive information. Sensitive information includes:

an individual's racial or ethnic origin
health information
genetic information
biometric information that is to be used for certain purposes.

You can always decline to give Sarito Medical any personal information we request, but that may mean we cannot provide you with some or all the services you have requested.

How does Sarito Medical use or disclose your personal information?

We will only use or disclose your personal information to the service provider who is providing services to you. Subject to the Act, we do not disclose your personal information to others without your permission.

Use and disclosure for administration and management

Sarito Medical may also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

administering billing and payments and debt recovery
planning, managing, monitoring and evaluating our services
quality improvement activities
statistical analysis and reporting
training staff, contractors and other workers
risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives)
responding to enquiries and complaints regarding our services; and
responding to subpoenas and other legal orders and obligations.

Sarito Medical may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out of receiving marketing material from us at any time.

You can opt-out by contacting our Privacy Officer using the contact details set out at the end of this privacy policy.

Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Cookies

We use cookies on our website. A cookie is a small text file that is stored in your internet browser and registers you as a user. We may collect personal data, such as your IP-address, browser history and information about your use of our website, including click behaviour.

Cookies can be used for the following purposes:

to improve the website's user-friendliness and personalise the website for you.
to analyse the use of our website and collect visitor statistics.
to manage the website and enable use of the features relating to e-commerce.
to target advertising campaigns from us and others.

By using our website, you consent to our use of cookies.

Can you deal with Sarito Medical anonymously?

You may visit our websites without identifying yourself where it is lawful and practicable (for example, when browsing). If we do not collect personal information about you, you may be unable to utilise our services. Any personal information you provide to us will be managed in accordance with this Privacy Policy.

How do we store your personal information?

Sarito Medical stores all personal information using electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Does Sarito Medical disclose your personal information overseas?

We do not disclose your personal information to anyone overseas.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Sarito Medical on request.

You will not be charged for making a request to access your personal information.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

Complaint about the handling of your personal information?

You may contact Sarito Medical at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the Privacy Officer at the contact details set out below.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Sarito Medical may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

Changes to this privacy policy?

Sarito Medical may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact Sarito Medical?

The contact details for Sarito Medical are:

Privacy Officer

Email address: office@saritomedical.com

Sarito Medical Privacy Policy v0.1 was last updated June 2025